bg788 Privacy
Policy

1. Information We Collect

bg788 collects personal information in several ways: directly from you when you register an account or interact with the platform, automatically as you navigate the site, and occasionally from third-party verification or payment services. The categories of information we collect are described below.

1.1 Registration and Identity Information

When you create a bg788 account, we collect the personal details you provide in the registration form, including your full legal name, date of birth, residential address, email address, and Bangladeshi mobile phone number. This information is required to establish your account and verify your identity in accordance with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our KYC and responsible gaming procedures, bg788 may request copies of government-issued identification documents such as your National Identity Card (NID) or passport, proof of residential address (such as a utility bill or bank statement dated within three months), and confirmation of ownership of the payment method linked to your account. These documents are stored securely and used solely for verification purposes.

1.3 Financial and Transaction Data

bg788 records details of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, and wagering history. Payment method details — such as the mobile number associated with your bKash or Nagad wallet — are recorded for transaction matching and fraud prevention purposes. bg788 does not store full bank account credentials or mobile banking PINs.

1.4 Technical and Usage Data

When you visit the bg788 website, we automatically collect certain technical information, including:

• Your IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on the platform
• Referring URL (the website or link that brought you to bg788)
• Session timestamps and clickstream data

This technical data helps bg788 maintain platform security, optimise performance for Bangladeshi users, and detect unusual or fraudulent activity patterns.

1.5 Customer Support Communications

If you contact bg788 via live chat or by email at [email protected], we retain a record of that correspondence. This allows our support team to follow up on unresolved issues, maintain service quality, and use conversation history to resolve disputes or investigate complaints accurately.

2. How We Use Your Information

bg788 uses the personal data it collects for the following specific purposes. We process your data only where we have a lawful basis to do so — primarily where processing is necessary to perform our contract with you, where we have a legitimate interest, where we are subject to a legal obligation, or where you have given your explicit consent.

2.1 Marketing Communications

bg788 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid specials or BPL cricket promotions), and platform news where you have opted in to receive such communications. You may unsubscribe from marketing emails at any time by following the unsubscribe link in any marketing email or by contacting bg788 support at [email protected]. Opting out of marketing communications does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, or account security alerts.

2.2 Automated Decision-Making

bg788 uses automated tools to detect suspicious account activity, identify potential bonus abuse, and flag transactions that may indicate money laundering or fraud. Where an automated process results in a restriction being placed on your account, you have the right to request a human review of that decision by contacting bg788 support.

3. Data Sharing and Third Parties

bg788 does not sell your personal data. We do not share your information with third-party advertisers. However, bg788 works with a limited number of trusted service providers and is subject to certain legal disclosure obligations. The circumstances under which your data may be shared are described below.

3.1 Payment Processing Partners

To process your deposits and withdrawals, bg788 shares the minimum necessary transaction data with the relevant payment processors, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These parties process your financial data under their own privacy policies and are bound by contractual obligations to use your data only for the purpose of completing the transaction in question.

3.2 Game Studio Providers

bg788 offers games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive session-level data (such as your anonymised player ID, wager amounts, and game session duration) in order to deliver and log gameplay. They do not receive your full name, contact details, or payment information.

3.3 Legal and Regulatory Disclosures

bg788 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, including in cases involving suspected fraud, money laundering, or other criminal activity. bg788 will not disclose more information than is strictly required to satisfy a valid legal obligation.

3.4 Business Transfers

In the event that bg788 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bg788 will take reasonable steps to ensure that your privacy rights are preserved and will notify affected users as required.

4. Cookies and Tracking Technologies

The bg788 website uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience. A cookie is a small text file that is stored on your device when you visit a website. bg788 uses the following categories of cookies:

4.1 Essential Cookies

These cookies are strictly necessary for the bg788 platform to function. They enable core features such as user authentication, session management, security token validation, and shopping-cart-equivalent game loading. The platform cannot operate correctly without these cookies. They are set automatically and cannot be disabled without fundamentally impairing your ability to use the platform.

4.2 Analytical and Performance Cookies

bg788 uses analytics tools to understand how users interact with the platform, which pages are visited most frequently, where users encounter errors, and how game-loading performance varies across Bangladeshi mobile networks. The data collected by these cookies is aggregated and anonymised — it is not used to identify individual users. These cookies help bg788 improve the platform over time.

4.3 Functional Cookies

Functional cookies allow bg788 to remember preferences you have set, such as your preferred language, display settings, and notification preferences, so that you do not need to re-configure these settings every time you visit the platform.

4.4 Managing Cookies

You may control cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block or delete cookies. Please be aware that disabling essential cookies will affect your ability to log in and use the bg788 platform. Blocking analytical or functional cookies will not prevent you from using the platform but may reduce the quality of your experience. For guidance on managing cookies in popular browsers used in Bangladesh (Chrome, Samsung Internet, Firefox, Opera Mini), refer to the respective browser's help documentation.

5. Data Security and Storage

bg788 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data in transit between your device and bg788 servers is encrypted using SSL/TLS protocols. The bg788 website operates exclusively over HTTPS.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. bg788 staff cannot view your password in plain text — not even our own system administrators.
• Access Controls: Access to personal data within bg788 is restricted on a need-to-know basis. Staff members can only access the categories of data required to perform their specific job functions.
• Secure Data Centres: bg788 stores data on servers hosted in secure data centre facilities with physical access controls, redundant power, and network monitoring.
• Regular Security Audits: bg788 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.

5.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected users, bg788 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notifications will be sent to the email address registered on your bg788 account and will include a description of the breach, the categories of data affected, and the steps being taken to remediate the situation.

5.3 Your Responsibility

While bg788 employs robust security measures on its end, you also play a role in keeping your account safe. You should use a strong, unique password for your bg788 account, never share your login credentials with anyone, and log out of your account when using shared or public devices. If you believe your account has been compromised, contact bg788 support immediately via live chat or at [email protected].

6. Your Privacy Rights

As a bg788 player, you hold the following rights with respect to the personal data that bg788 holds about you. To exercise any of these rights, contact the bg788 data team at [email protected] with the subject line "Privacy Rights Request". We aim to respond to all valid requests within 14 business days.

7. Data Retention

bg788 retains your personal data for as long as your account remains active and for a defined period thereafter, as set out in the table below. Retention periods are determined by the nature of the data, the purpose for which it was collected, and any applicable legal or regulatory requirements.

Upon expiry of the applicable retention period, bg788 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8. Policy Updates and Contact

bg788 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable laws. When material changes are made, bg788 will notify registered users by email to the address associated with their account and will update the effective date shown at the top of this page. Your continued use of the bg788 platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.

8.1 Minor Updates

Non-material updates — such as corrections of typographical errors, clarifications of existing language, or minor structural reorganisations that do not alter the substance of our data practices — may be made without individual notification. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

8.2 Contact the bg788 Data Team

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how bg788 handles your personal data, please contact us using the details below. bg788 is committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (subject line: "Privacy Rights Request" or "Privacy Enquiry")
• Live Chat: Available 24/7 on the bg788 website
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)